Based in St Albans, our three acre site houses our head office and national distribution centre as well as our Superstore Showroom. Hi Spek acknowledge the importance of being able to fulfil orders on time and being responsive in customer care issues. Our national distribution centre holds a huge range and volume of products and there is a huge dedicated customer service team to deal with any queries. Hi-Spek only deal with the very top brand names and it is through our long standing association with Manufacturers that we are able to offer consistently low prices offering our customers anything up to 30% off what would typically be seen in the major high street stores.
Our Foundations
Our foundations as a company were built on providing excellent customer care through our retail outlets. From this experience we were able to develop a mail order channel and throughout the past 17 years have supplied and serviced over half a millions customers. Our online shopping channel is a natural extension to our already successful retail, mail order and business to business channels.
Mission Statement
- To offer the ultimate shopping experience for our customers by providing a comprehensive consumer product range which is readily available from stock
- To provide highly competitive prices through our online and retail operations
- To understand customer requirements and provide efficient, helpful and professional pre and post sales service by utilising strong teamwork ethics
- To facilitate and aid the customer decision making process by providing up-to-date product information and pricing instantly
Secure Online Shopping
Our aim is to provide peace of mind and confidence when shopping online with Hi-Spek. We utilise the industry standard secure socket layer technology (SSL) to encrypt your payment and address information when shopping on our website. Hi-Spek use Thawte, the industry leader for 128 bit encryption for complete peace of mind.
Anti Fraud Measures
In order to prevent fraudulent card use and to protect the genuine card holder, Hi-Spek carry out a number of extensive checks to ensure that the card being used belongs to the cardholder placing the order. Goods are only delivered to the billing address of the cardholder. If we have any doubt as to the validity of a particular card then further checks are made, including contacting the customer directly before the transaction is processed.
Extended Warranty
Hi-Spek bring you a highly competitive and fully comprehensive extended warranty scheme. This warranty offers absolute peace of mind against breakdown and accidental damage. All products we sell come with at least one years manufacturers warranty, which covers parts and labour. Investing in one of our extended warranties, will provide you with the following additional benefits immediately:
- Protection against breakdown for 3 or 5 years
- Protection against accidental damage from day one
- (Free promotional warranties exclude accidental damage)
- On-site cover included from day one
- New for old replacement if beyond economical repair
- No claims to submit and no bills to pay
Customer Services
We have a fully manned customer services department who are on hand to answer any post sales queries that you may have. All you need to quote is your postcode and name and our customer services team will have your order history to hand. Hi-Spek provide a nationwide* in home service facility, if we are unable to repair a faulty item in your home, we shall arrange collection, repair and return of your product at no cost to yourself.
At HiSpek Electronics we realise the importance of response times for our customers. Please select your preferred method of communication from the following list.
Email: sales@hispek.com
- for any pre-sales related queries - customerservices@hispek.com
- for any post-sale queries - Where possible we am to reply to enquiries within 24 hours. Please note this department is not open at weekends.
Telephone: 01727 791133 - Sales - now open 7 days a week!
Our phone lines are open 9am - 6pm Monday - Friday, 9am - 3pm Saturdays and 10am - 2pm Sundays
01727 791122 - Customer Services
Our phone lines are open 9am - 6pm Monday - Friday
Please note: Our Customer Services department is not open at the weekends.
Fax: 01727 791163,br> Feel free to fax us anytime!
Post -
If you still like to use pen and paper, please send your post to:
HiSpek Electronics
8 Acrewood Way,
Hatfield Road,
St. Albans,
Herts
AL4 0JY
Trade and Industry
Hispek are one of the UK’s leading independent suppliers specialising in top brand name home appliances and consumer electronic products.We have earned an enviable reputation for supplying products at trade prices to Builders, Architects, Government departments and agencies, Local Councils, Schools, Colleges & Universtities as well as Private and Public sector companies and Corporations. We also supply charitable institutions.
Hispek are part of a huge buying group and we can offer competitive prices and deliver throughout the country whether it is a single purchase or part of a large order or contract.
Contact our Commercial Team on:
Phone: 01727 791105 Monday-Friday - 9am - 6pm
Fax: 01727 791168
Email: trade@hispek.com